Parent Support

Family TIES
800-905-TIES (connect with regional parent coordinator)
Family Ties is a statewide information and parent-to-parent support project for families of children with a disability, chronic illness or other special health care needs. It is administered by parent coordinators in six regional offices of the Massachusetts’ Department of Public Health. Family TIES regional parent coordinators can assist families in finding resources and services within their region; make parent-to-parent matches with other families who are experiencing similar situations; and provide general support to families of children with special health care needs.


Massachusetts Advocates for Children (MAC)
25 Kingston St, 2nd Floor
Boston, MA 02111
Disability Hotline (617) 357-8431 x 224
Premier child advocacy leader in Massachusetts. Provides help for children who are facing barriers to receiving educational supports and services to which they are legally entitled. MAC priorities are children with disabilities, homeless children, children who have been expelled or suspended from school, and children traumatized by exposure to family violence or other adverse experiences.


Community Support Line
(800) 882-1435 (in Massachusetts only)
(617)994-9819 (Sandra Broughton, Director)
Resource Specialists provide information about and referral to a broad range of programs including: Public benefits information and eligibility; the Catastrophic Illness in Children Relief Fund; Care Coordination Services; family-to-family supports; other programs within DPH, other state agencies, and community-based programs that may be able to provide additional assistance.

SSI and Public Benefits Training and Technical Assistance
(617) 624-5961 (Gail Havelick)
(617) 624-5992 (TTY)
Provides up-to-date training and information for children with special health needs as federal and state laws and regulations change. Key activities include: telephone consultation, information and referral on public benefit and health financing programs; training programs on eligibility criteria and the application and appeals processes for SSI and other public benefits; and written materials on public benefit programs that are available for children with special health needs.