Category Archives: Questions Administrative

Administrative Questions and Answers

QA4

back to Q&A list QA4: If my child is sick, can we be seen the same day? To schedule a sick visit please call the office early in the day for the best availability.  We schedule same day sick visits … Continue reading

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QA5

back to Q&A list QA5: How soon can I get my exam record? If you need a copy of your child’s physical exam, please allow 3 to 5 business days for us to process.  Please keep a copy of this … Continue reading

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QA6

back to Q&A list QA6: How long will it take to process forms that I send/bring in? If you need other forms completed, please allow 3 to 5 business days to process.- Robin Zahner  

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QA7

back to Q&A list QA7: Why do I sometimes need an appointment before I can refill my prescription? Especially for controlled medications, for the safety and health of a child we often need to review side-effects, clinical response and benefits … Continue reading

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QA8

back to Q&A list QA8: I was told that I need to come in person to pick up my Rx. Why is that? Controlled substance prescriptions must be picked up in person. Most other prescriptions are sent electronically. Please allow … Continue reading

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QA9

back to Q&A list QA9: What happens if I arrive late for my appointment? Please arrive on time for your visits. If you are 15 minutes late, we will have to reschedule you to the next available appointment.- Robin Zahner … Continue reading

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QA10

back to Q&A list QA10: I can’t find my insurance card. Do I need it? Please bring your insurance cards with you to every visit and inform us if there have been any changes.- Robin Zahner  

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QA11

back to Q&A list QA11: I have recently moved and my phone number changed. What do I do? Please update us on your Demographic Sheet, so that we may reach you if we need to.- Robin Zahner  

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QA12

back to Q&A list QA12: What types of payment do you accept? Co-pays are due at time of visit. We take cash, check, debit or credit card. If the person taking the child to the visit is not responsible for … Continue reading

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QA13

back to Q&A list QA13: I left a phone message for a nurse. How long will it take until I get called back? If you have a question for a nurse or provider, a receptionist will take a message and … Continue reading

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QA35

back to Q&A list QA35: Do I have to accompany my child to the visit? Parents should accompany their children to all physical (well-visit) appointments. If a parent is unable to attend a sick appointment, please let the office know … Continue reading

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QA41

back to Q&A list QA41: What is the difference between your Nurse Practitioners and Physician’s Assistant? Both are well trained health care providers that have received graduate level instruction on diagnosing and treating common pediatric illnesses. They also have experience … Continue reading

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QA44

back to Q&A list QA44: Why do you sometimes call and ask to speak to my teenager instead of speaking to me? We feel that it is important for your teenager to feel comfortable discussing all of their health issues … Continue reading

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QA45

back to Q&A list QA45: Can I be seen at your office for contraception without my parents’ knowledge? Although we would always encourage you to discuss this issue with your parents first, if you can’t talk to them about it … Continue reading

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QA48

back to Q&A list QA48: Why do you prescribe electronically? Electronic prescribing has been shown to be the safest way to ensure that the proper information is transmitted to your pharmacist while keeping everyone’s records up to date about what … Continue reading

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QA55

back to Q&A list QA55: Why does my child with ADHD need to be seen so often? Children with ADHD need to be seen in our office frequently so that we can monitor the effectiveness of therapy while ensuring that … Continue reading

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